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Frequently Asked Questions

DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards and PayPal payments.

HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-Encrypted and sent directly to our credit card provider's network, where your card and transaction is authorised and approved. Your credit card information is not stored on our servers.

HOW DO I CHANGE OR CANCEL MY ORDER?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Please note that any orders that have already been packed or shipped cannot be cancelled.

 ~ SHIPPING ~

WHERE DO YOU SHIP?

We are providing international shipping. However, due to the security reasons, we can’t deliver a shipment to a military area.

WHEN WILL I RECEIVE MY ORDER?

Orders will be processed within 1-2 business days from the order date and shipped the next day. Once the order has shipped, you will receive a shipping confirmation email with your tracking number. Tracking information generally becomes available online 2 to 3 business days after you have received your tracking number. 

FREE SHIPPING WORLDWIDEWe ship to anywhere in the world at absolutely no cost to you. Our kits are carefully crafted and manufactured overseas. USA shipping time is 12-20 days. International shipping time is 20-30 days. If you order more than one, you may receive multiple packages. 

We are not responsible for delays caused by the customs department in your country.

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

IS THERE ANY CUSTOMS CHARGES OR TAXES I SHOULD PAY?

The prices displayed on our site are tax-free, which means you may be liable to pay for import taxes, duties and related customs fees, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us.

~ REFUNDS ~ 

100% SATISFACTION GUARANTEE ~ If you're unhappy with your purchase for any reason at all, we'll be happy to refund you 100% of the purchase price. No questions, no hassle. We are always striving for perfection, so please provide feedback about how we can improve our service, support and products :)

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